SHIPPING POLICY

 

Chilali ships worldwide from Melbourne, Australia. The shipping rate will be calculated based on your order and location, automatically at the checkout.

MADE TO ORDER PRODUCTS:

To help minimise waste, garments are made to order. Materials are purchased upon order prior to carefully being constructed in Melbourne Australia. Please allow up to 4 weeks for your order to be dispatched. For cactus leather garments please allow up to 5 weeks, as the material can take longer to arrive. Chilali will do everything to have your order sent to you sooner. Please allow up to five business days to process your order, in addition to the time agreed to for pre-order and made to order garments.

 

READY TO SHIP PRODUCTS:

Please allow up to five business days to process your order. You will receive an email once your order has been dispatched with your tracking number.

 

All parcels are shipped with a tracking number; it is critical that you provide us with your correct email at checkout to receive tracking updates. If the incorrect email is provided, we do not take responsibility for tracking updates.

 If you order multiple pieces your order will ship when the entire order is ready.

Please note that Chilali does not take responsibility for missing, stolen or delayed parcels once the parcel is dispatched to the delivery address on your order and the tracking number is provided to you. Each piece is carefully packed to ensure it arrives safely and promptly. Shipping labels are automatically created based on your checkout information, so please ensure that the address provided is accurate.

If you have any issues with the whereabouts of your parcel you can track it at any time using the tracking number provided in your fulfilment email. In the instance that a parcel is missing or lost please notify our customer service team immediately at chilali@chilali.com.au and we will do everything we can to resolve the issue with the postal service. We do not offer refunds for damaged, lost or stolen packages during transit.

International orders may incur customs duties and other taxes in your country. These charges are entirely your expense. If you choose not to pay these charges and the item is returned to sender, you will not be refunded.