PRIVACY POLICY
1. Introduction
Welcome to Chilali! Firstly, we are 100% committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner :)
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our online store and if you choose to subscribe to our newsletter.
2. Information We Collect
a. To Send Marketing Communications: If you have subscribed to our newsletter, we may send you promotional emails about new products and collections, special offers, and updates. You can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the email.
b. To Communicate with You: To send you updates about your order, respond to your inquiries, and provide customer support.
c. Personal Information: When you make a purchase, create an account, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
d. Usage Data: We may collect information about your interaction with our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your personal information for the following purposes:
a. To Process Transactions: To fulfil orders, process payments, and deliver products to you.
b. To Improve Our Services: To analyse usage data and enhance the functionality and performance of our website.
4. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:
a. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes specified.
b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. court orders).
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
a. Access and Correction: You have the right to access and update your personal information. If you wish to review or correct your information, please contact us using the details provided below.
b. Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in the email or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
9. Contact
Thank you for visiting our online store! If you have any questions about our Privacy Policy, please email our customer service team at chilali@chilali.com.au